Q1. What is the 7-day Checking and Replacement Warranty?

Our same day Replacement and Checking Warranty is a service we created in order to give you peace of mind. You have the same day, to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us:

  • You accidentally received the wrong product.
  • You have been overcharged.
  • You found manufacturer defects.

For more information about our warranties please discuss with us.


Q2. Are your Products Genuine/Original?

We believe in originality. “If it’s not original, it’s not at our place!” is our policy and we stand by it. As such, every product you find at website, whether it’s for Rs. 200 or Rs. 200,000, is 100% genuine/original.


Q3. Where are you Located?

You can enjoy shopping at our website OrderKerlo.com. We are located at:

  • Our Head office is located at Hashoo Center Saddar, for more information about our location please call us.


Q4. What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-48 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.

For more information about our shipping information, please contact us.


Q5. How to order from OrderKerlo?

Ordering from OrderKerlo is actually pretty easy. All you will need to do is to follow these simple steps:

  • Browse for the product you are looking for.
  • Fill the order form on the top right of each page. (An order number will be sent to you via email).
  • Our friendly customer support team will contact you for order confirmation.
  • You will get the delivery of your desired product and have to pay the amount at the time of delivery.


Q6. Do you have any physical outlets where I can buy your products?

Currently, OrderKerlo is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online newsletter so you will be able to receive the latest news and updates about OrderKerlo, including any promos and sales we are offering.


Q7. How is the quality of the products at OrderKerlo.com?

As seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them on our web portal. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken. As such, we can only assure you that products will be at least 95% similar to the photos on the screen.


Q8. Do you have a minimum order requirement?

We don’t impose a minimum order requirement. You can order as many or as few as you want.


Q9. How safe is shopping at OrderKerlo.com?

We value the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept securely and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.


Q10. What do I do if my items have not arrived?

Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of your purchase. Please contact our customer service team if you have any concerns about product delivery.


Q11. Can I change my order?

At our customer service helpdesk, you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center at 0213-2750162


Q12. Can I have my order delivered outside Pakistan?

Currently, we only ship to locations within Pakistan. However, you can place your orders from anywhere in the world.


Q13. What is Cash on Delivery?

With Cash on the Delivery option, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on OrderKerlo.


Q14. I Do Not Remember My Password, How Should I Reset It?

Some of the places that you would want to hit are:

  • Click on “Forgot password” icon in the Log-in window.
  • Enter the email you used for registering at OrderKerlo.com.
  • Click on reset.
  • An email will be sent to you including the new password.


Q15. What Are Your Customer Service Timings?

The timings of Customer Services are from 11.30 AM – 9.00 PM except for Sundays and Public Holidays. However, message or query could be dropped on our Facebook Page: www.facbook.com/orderkerlo or Official email support@orderkerlo.com. We will respond at our earliest.


Q16. Why Have I Been Sent An SMS For Confirmation?

No, we do not send SMS to anyone we will start this service soon for our clients


Q17. What Will Happen To My Order If I Don’t Confirm It?

After you place your order, we will call within OrderKerlo along with an SMS to confirm your order. If you don’t receive the call, we will call you three times and after that, your order will automatically be canceled.


Q18. What Will Happen To My Order If It Gets Cancelled Due To “Calls Not Attend”?

If your order is canceled due to call not attend, you will have to place a new order following the same pattern of order placement.


Q19. Can “Products” Be Availed Nationwide?

Most of the time, products are delivered within Pakistan to different city/districts/tehsils. Once you are on the order page you will see a list of places to where our product deliveries are confined. If you find your place in the list, then the product delivery is made by our team. However, sometimes there are products restricted to cities.


Q20. Is There Any Refund / Replace Policy?

There is no refund policy at OrderKerlo. Products once bought will not be refunded.


Q21. What Are the Methods of Payment At orderkerlo.com?

Payment can be done through the following ways:

  • Cash on delivery.
  • Easy Paisa.
  • Jazz Cash.


Q22. Can I Send Gift On Specified “Venue” I.E. Date & Time To Present Gift On Especial Occasions Like Wedding Ceremony, Anniversary Or Birthdays etc?

Right Now, we don’t have such services but we are striving to introduce this as well in near future to give maximum convenience to our values.


If you would like further clarification about our website payment options, feel free to contact us.